Technical Account Manager

Join Coralogix, a fast-growing tech company recognized as a unicorn in the industry. As a Technical Account Manager, you will be a trusted advisor helping customers optimize their observability strategy. You will lead the technical onboarding process, provide technical advisory, troubleshoot complex issues, conduct quarterly business reviews, and collaborate cross-functionally. Enjoy benefits such as global opportunities, autonomy, and a diverse and inclusive workplace.

Responsibilities

• Lead the technical onboarding process, establishing integrations and delivering tailored product training to customers.
• Architect data-driven customer success plans and act as an expert guide on observability best practices, ensuring product value and driving adoption.
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals, while advocating for customer needs to influence the product roadmap.

Requirements

• Strong knowledge of Linux and hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible
• 3–5 years of experience in Account Management, with a strong focus on managing technical customer relationships and a high-energy, proactive approach
• Experience with RegEx, Lucene, and PromQL
• Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives

Strong Kubernetes and Docker troubleshooting skills

• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch, and related services. Experience with Azure or GCP is a plus
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, with familiarity with observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk
• BSc in Computer Science or Engineering
• Comfortable coding in any high-level programming language (Java, Go, Python)

Preferred

• B2B SaaS experience