Senior Technical Account Manager (EMEA)

LogicGate as a Senior Technical Account Manager for the EMEA region. In this role, you will be the primary technical advisor and strategic partner for enterprise accounts, driving adoption and identifying expansion pathways. You will work autonomously, handle complex technical needs, and serve as an informal mentor to the broader team.

Responsibilities

• Key responsibilities include serving as the hands-on platform architect, maintaining portfolio health, forecasting renewal health and churn risk, optimizing AI features, and applying deep GRC domain expertise to help customers navigate compliance frameworks.
• Servir como asesor técnico principal, arquitecto de plataforma y socio estratégico para las cuentas empresariales de LogicGate en el mercado EMEA.

Requirements

• Mantener un seguimiento riguroso de la salud de la cartera utilizando Planes de Éxito Mutuo (MSP) y seguimiento de CRM.
• Aplicar una profunda experiencia en el dominio de GRC para ayudar a los clientes empresariales europeos a navegar por los marcos de cumplimiento.
• Strategic & Executive Communication: Exceptional verbal and written communication command, with verified experience presenting technical platform solutions, roadmaps, and business impact directly to C-suite risk executives (e.g., CISOs, Chief Risk Officers)
• Professional Experience: 5+ years of experience in technical account management, solutions consulting, or technical customer success
• Hybrid Work Readiness & Travel Flexibility: Based in and authorized to work in the UK. Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with the flexibility to travel as needed for key team offsites, company events, and customer meetings
• GRC Practitioner, SaaS Background: Direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team
• AI Literacy & Curiosity: Active personal utilization of modern generative AI tools and LLMs to optimize personal workflows, ingest technical documentation, and coach team members on AI-driven efficiency
• European Regulatory Frameworks: Practical familiarity or specialized expertise in European regulatory directives (GDPR, DORA, NIS2) driving EU/UK enterprise risk programs
• Deep Platform & Technical Mastery: Advanced expertise configuring low-code/no-code SaaS platforms, with a track record of solving multi-layered data structure and workflow challenges independently
• Multilingual Fluency: Professional fluency in a second European language (e.g., German, French)

Preferred

• GTM Tech Stack Literacy: Practical experience using enterprise account management tooling systems (e.g., Salesforce, Planhat, Gong, Slack)

If you don't check every single box and are excited about this work, we still highly encourage you to apply