jobapplier

Technical Account Manager

NCC Group

Skills

Required

  • cybersecurity / IT operations / managed security services
  • DLP
  • cloud
  • SIEM
  • EDR
  • SOAR
  • vulnerability management
  • dashboards
  • analytics

Preferred

  • CISSP
  • CISM
  • cloud security

Join our team as a Technical Account Manager (TAM) and become the customer's technical owner for our services. You will quantify the customer's security maturity, build and steer a 12-month technical roadmap, and provide expertise in Microsoft Azure Sentinel/Defender XDR. You will act as a technical buffer between customers and internal operational teams, deliver reactive technical support, and drive continuous improvement initiatives. This role requires strong communication skills, experience in cybersecurity or IT operations, and the ability to build and maintain technical roadmaps.

Responsibilities

  • Assumer la responsabilité de la relation technique avec le client, en comprenant l'environnement du client de manière exhaustive et en agissant en tant que conseiller de confiance.
  • Quantifier la maturité en matière de sécurité du client à l'aide du cadre TAM Score, construire et diriger une feuille de route technique défendable sur 12 mois.
  • Traduire les données en narration, interpréter les scores, mettre en évidence les lacunes les plus importantes et guider les clients vers une amélioration mesurable.
  • Experience engaging senior stakeholders (CISO, Head of IT/Security)
  • Background in a customer-facing technical role (e.g. TAM, Security Consultant)

Requirements

  • Strong communication and storytelling skills, adapting for technical and non-technical audiences
  • Proven experience in cybersecurity, IT operations, or managed security services
  • Proven ability to build and maintain 12-month technical roadmapswith quarterly focus
  • Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
  • Able to interpret and translate security metrics into clear risk-based narratives
  • Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
  • Ability to act as a trusted advisor, owning the technical customer relationship
  • Strong skills in data analysis, prioritisation, and identifying high-impact improvements
  • Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
  • Ability to identify security gaps and align solutions/services to mitigate risk
  • Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
  • Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
  • Strong understanding of SOC operations, threat detection, and incident response
  • Proactive, accountable, and customer-focused mindset with strong ownership
  • Experience delivering Quarterly Business Reviews (QBRs)to senior audiences
  • Familiarity with service management practices (e.g. ITIL, ticketing systems)
  • Experience balancing reactive support (tickets, troubleshooting) and proactive improvement

Preferred

  • Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable