Associate Account Manager (Luma, Central)

Join Dotmatics, the world's largest cloud-based scientific research R&D platform, as an Associate Account Manager. In this hybrid role, you will manage the full renewal cycle for your assigned accounts while identifying and closing expansion opportunities. You will work closely with Strategic Account Executives, Customer Success, and the broader sales organization to ensure customer satisfaction and growth. This position requires a strong background in sales, account management, or sales development, preferably in the SaaS or life sciences industry.

Responsibilities

• Gérer le cycle complet de renouvellement pour les comptes nommés tout en identifiant et en fermant les opportunités d'expansion.
• Construire et maintenir des relations solides avec les chercheurs scientifiques, les responsables de laboratoire et les décideurs départementaux.
• Collaborer avec les équipes de réussite client pour garantir une intégration fluide et une réalisation continue de la valeur tout au long du cycle de vie du client.
• Experience using CRM systems (Salesforce preferred) and sales engagement tools

Requirements

• This role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers
• We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, life sciences or technical software, you may also hold a degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field
• Ability to work with Finance and RevOps to build out sales contracts
• Understanding of complex sales cycles

Strong discovery, negotiation, and consultative selling skills

• Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities
• Proven track record of meeting or exceeding retention, renewal, or sales quotas
• Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities

Excellent presentation and communication abilities, written and verbal

• Experience selling or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions
• Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions
• Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)