Associate Account Manager (Luma Material Science)

Join Dotmatics, the world's largest cloud-based scientific research R&D platform. As an Associate Account Manager, you will own the health, retention, and growth of an assigned book of Luma customer accounts. This hybrid role combines renewal ownership with proactive account management, allowing you to manage the full renewal cycle while identifying and closing expansion opportunities. You will work closely with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics.

Responsibilities

• Gérer le cycle complet de renouvellement pour les comptes nommés tout en identifiant et en fermant les opportunités d'expansion.
• Construire et maintenir des relations solides avec les chercheurs scientifiques, les responsables de laboratoire et les décideurs départementaux.
• Collaborer avec les équipes de réussite client pour garantir une intégration fluide et une réalisation continue de la valeur tout au long du cycle de vie du client.

Requirements

• We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, material sciences or technical software, you may also hold a degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field
• Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities

Strong discovery, negotiation, and consultative selling skills

• Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities
• Ability to work with Finance and RevOps to build out sales contracts
• Excellent presentation and communication abilities, written and verbal
• Experience using CRM systems (Salesforce preferred) and sales engagement tools

Understanding of complex sales cycles

• Proven track record of meeting or exceeding retention, renewal, or sales quotas
• Experience selling or managing accounts within chemical and material sciences verticals, research organizations, pharmaceutical companies, biotechs, or academic institutions
• Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions
• Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)