Associate - Process Lead

Responsibilities

• Handle regular pickup and delivery operations and ensure smooth execution of daily activities.
• Monitor and coordinate pickups and deliveries to ensure all shipments are handled within the committed timelines.
• Ensure Proof of Delivery (POD) documents are collected and uploaded on the same day of delivery.
• Coordinate with vendors, transporters, and delivery partners to ensure service quality and timely execution of operations.
• Supervise and coordinate with the operations team, allocate responsibilities, and monitor daily performance.
• Manage and coordinate Fauji-related operational activities, ensuring proper deployment, communication, and timely execution of assigned tasks.
• Identify and resolve operational issues related to pickups, deliveries, vendors, and team coordination.
• Track daily pickup and delivery status, pending shipments, delays, and POD compliance.
• Maintain accurate operational records and share daily updates and reports with the reporting manager.
• Ensure adherence to company policies, operational procedures, and service-level commitments.