Microsoft Dynamics 365 Engineer

• The Microsoft Dynamics 365 Engineer will focusing on support and governance of the Microsoft Dynamics 365 suite.
• The ideal candidate will possess strong problem-solving abilities, excellent English communication skills, and a passion for enabling business success through technology.

About Pinkerton

• Overview 170+ Years Strong.
• Industry Leader.
• Global Impact.
• At Pinkerton, the mission is to protect our clients.
• To do this, we provide enterprise risk management services and programs specifically designed for each client.
• Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.
• Bonded together, we share a commitment to integrity, vigilance, and excellence.
• Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

Responsibilities

• This role is critical in ensuring the seamless operation, configuration, and utilizing best practices of global Dynamics 365 applications, including
• Sales, Field Service, Project Operations, Client Care, Canvas Apps, and Power Platform, as well as integrations with other external systems.
• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Create and maintain up-to-date technical documentation, including process workflows, configuration guides, troubleshooting procedures, and integration setups.
• Provide day-to-day support for Microsoft Dynamics 365 applications, addressing user inquiries, resolving technical issues, and minimizing downtime.
• Provide hypercare coverage post-go-live to ensure smooth adoption and address any issues promptly.
• Assist in the deployment and stabilization of new implementations or updates.
• Support new feature deployments and updates by validating configurations and identifying potential risks.
• Perform system testing, including unit, regression, and user acceptance testing (UAT), to ensure changes meet defined requirements.
• Develop and deliver knowledge articles and sessions for supporting end users to ensure effective use of Dynamics 365 applications.
• Act as a subject matter expert, providing guidance on best practices and efficient system use.
• Set up and maintain integrations with other business systems.
• Monitor system health and performance, ensuring optimal functionality and reliability.
• Configure and customize Dynamics 365 modules to meet business requirements, including workflows, forms, dashboards, and entity relationships.
• Partner with business stakeholders, developers, and IT teams to understand requirements, deliver solutions, and address issues.
• All other duties, as assigned.

Requirements

• Experience in supporting and configuring Microsoft Dynamics 365 CE applications , desirably including Sales, Field Service, Project Operations, and Canvas Apps.
• Familiarity with Power Platform (Power Automate, Power Apps, Power BI) and its integration with Dynamics 365.
• Strong troubleshooting and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Knowledge of integrations between Dynamics 365 and other systems via APIs, connectors, or middleware.
• Experience with testing methodologies, including UAT and regression testing.
• Proficient in creating technical documentation and knowledge articles.
• English language communication skills (written and verbal).
• Ability to work collaboratively in a cross-functional, global team environment.
• Certification in Microsoft Business applications (e.g., Dynamics 365 CE, Power Platform).
• Experience in working with global organizations and understanding regional Dynamics 365 requirements.
• Familiarity with DevOps tools for tracking issues and managing deployments.
• Familiarity with tools such as XrmToolBox, SQL, SQL Server Integration Services, Power BI, Microsoft Azure and ServiceNow is advantageous.

Preferred

• Familiarity with agile or iterative development processes is a plus.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.