Onboarding Engineer

Responsibilities

• Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
• Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
• Use logs, packet captures, and controlled testing to isolate problems. “Nothing changed” is useful context. You’ll still check.
• Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
• Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned.
• Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
• Manage several implementations, follow up without reminders, and surface risks while there’s time to act.

Requirements

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.

Discovery and planning

Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation.

Training and transition

• Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.
• Skills, Knowledge, and Expertise

Independent product learning

Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.

Troubleshooting judgment

Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried.

Helpful experience

Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

Why Join Us

• Opportunity to make a significant impact on the operations of the company.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation and benefits package.