Sales & Service Administrator

Responsibilities

• Keeping customer and supplier records accurate and up to date.
• Updating customer information directly and processing key service information.
• Completing pre-invoice checks to support smooth and accurate billing.
• Supporting order amendments and resolving queries efficiently.
• Building strong working relationships with customers, suppliers and internal teams.
• You’ll be part of a close-knit, fast-paced team, so you’ll need to prioritise confidently, stay calm under pressure and bring a positive, solutions-focused approach. If you enjoy working with people, take pride in getting the detail right and thrive in a busy environment, this could be a great opportunity for you.

Requirements

• A friendly and professional communication style.
• Good organisation skills and the ability to prioritise effectively.
• Excellent attention to detail, especially when maintaining system data.
• A collaborative approach, with the confidence to manage your own workload and meet deadlines.
• Problem-solving skills and the ability to stay calm and focused under pressure.
• Confidence using Microsoft systems, including Excel and Word, and the ability to learn bespoke systems.

Why Join Us?

Our success is built on four core values

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

Are you organised, customer-focused and confident in keeping things running smoothly? We’re looking for a

Sales & Service Administrator to join our

Social Housing team and help deliver a reliable, high-quality service for our customers, suppliers and colleagues.

This is a varied role where accuracy, communication and organisation are key. You’ll maintain up-to-date customer and supplier records, process important information, complete pre-invoice checks and support amendments that keep our service moving efficiently.

Additional information

• This is a full-time role working 37.5 hours per week, Monday to Friday, between 7:55am and 5:25pm, with a one-hour lunch break.
• After successfully completing your 3-month probation, you may be required to cover a Saturday shift on a rota basis from 8am to 12pm, paid as overtime.
• Once you’ve completed probation, you’ll also have the opportunity to work on a hybrid basis, with 3 days in the office and 2 days working from home.

What we need from you

We’re not looking for someone who ticks every box. We’re looking for someone with the right mindset, a willingness to learn and the confidence to contribute to a busy, supportive team. Key skills and qualities include:

Flexibility to support customer service teams during peak times.

Financial perks

Pension scheme, length of service rewards, and referral bonuses

Exclusive discounts

MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts

Health & wellbeing

Flu jabs, eyecare vouchers, and an Employee Assistance Programme

Mental health support

Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders

Family-friendly

Enhanced maternity/paternity leave, birthday off, and holiday trading scheme

Community engagement

Volunteer days and collaboration with local charities

Generous holiday

Start with 23 days, rising to 25 after 2 years, plus buy/sell options

Employee voice

Regular “My Voice” surveys and follow-up check-ins to drive meaningful change