Customer Service Coordinator

Requirements

• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.

About the role

• Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone.
• As

Customer Service Coordinator in the

Business & Industry team, your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.

You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers.

It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.

Additional Information

• 37.5 hours per week, Monday to Friday. 8:30am to 5pm, with 1 hour for lunch.
• First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
• The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.

What we need from you

• Experience in customer service, whether that be in an office, retail or hospitality.
• Good attention to detail to ensure accuracy when placing orders.

Financial perks

Pension scheme, length of service rewards, and referral bonuses

Exclusive discounts

MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts

Health & wellbeing

Flu jabs, eyecare vouchers, and an Employee Assistance Programme

Mental health support

Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders

Family-friendly

Enhanced maternity/paternity leave, birthday off, and holiday trading scheme

Community engagement

Volunteer days and collaboration with local charities

Generous holiday

Start with 23 days, rising to 25 after 2 years, plus buy/sell options

Employee voice

Regular “My Voice” surveys and follow-up check-ins to drive meaningful change