Software & Data Installation Technician

Forterro

Responsibilities

Install, configure and deploy software solutions – including associated data builds – remotely and on customer sites as needed.
Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines.
Test software thoroughly to confirm functionality and performance before go‑live.
Identify, troubleshoot and resolve issues that arise during installation, testing or deployment.
Produce clear, accurate documentation, including customer sign‑off materials.
Prepare comprehensive handover documentation so Support teams can pick up smoothly.
Work collaboratively with customers and internal stakeholders to provide a high‑quality implementation experience.
Manage multiple implementations at once, maintaining strong organisation and attention to detail.
Maintain a professional, customer‑focused approach throughout the delivery process.

Strong troubleshooting skills – able to diagnose and resolve issues methodically.
Ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements.
Strong organisation and time‑management skills – able to manage multiple implementations and deadlines.
Professional, customer‑focused mindset and the ability to work independently with appropriate ownership.

Experience in software implementation, application support, technical consulting or similar roles.
Exposure to industrial, manufacturing or building‑materials environments (e.g. PVC products) – particularly within the
Familiarity with integration work (e.g. connecting applications, data flows between systems).
If you’ve worked in roles such as implementation consultant, application support engineer, technical consultant or similar – especially with responsibility for installs, data and go‑lives – we’d love to hear from you.

, with travel to customer sites when required. We aim to keep this as local as possible.

Skills, Knowledge & Expertise

Experience installing, configuring and testing software applications in real customer or production‑like environments.
Good understanding of data builds and deployment processes (e.g. environment setup, data loading, validation).
Comfortable working remotely with customers and colleagues, and adapting to different technical environments.
Clear, concise written documentation skills for customer sign‑off and internal handover.
Ability to explain technical information in a way non‑technical stakeholders can understand.

BM Group context.

We offer a competitive and well‑rounded benefits package designed to support your wellbeing and help you grow your career in a fast‑growing industry.

Alongside this, we’re proud to support career and development growth through our annual people cadences.