Care Expert - Customer Training (m/f/d)

Responsibilities

• Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows

💡 Your Mission

As a

Care Expert, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.

🚀 Your Daily Business

Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager

Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout

Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours

Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need

🤝 Your Skillset

You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise

You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege

You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way

You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case

You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together

🌱 Growing together - what you can expect at voize

We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

Become a co-creator of our success with stock options

Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

You decide when you work best; that means flexible working hours and a good hybrid set-up.

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!