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Warranty Engineer

Visteon

The vehicle

  • is becoming more intelligent, connected, and defined by software. This is one of the most significant transformations in automotive history, and Visteon is helping lead it.
  • We create the digital cockpit, AI-powered software, and software-defined vehicle platforms that bring the next generation of mobility to life. Across 17 countries, our 10,000+ innovators work in close partnership with the world's leading automakers to transform breakthrough ideas into production-ready solutions for passenger, commercial and two-wheeler markets. What we build reaches millions of drivers worldwide.

Mission of the Role

The Warranty Engineer leads root cause analysis of customer-returned warranty parts—primarily cockpit electronics—through expert triage and investigation. This role demands deep knowledge of ECU architecture, vehicle diagnostics, and warranty analytics, while partnering with customer quality teams and internal engineering to drive continuous improvement, reduce ECU failures, and lower warranty costs.

Key Objectives of this Role

  • Conduct thorough visual inspection, system-level testing, and teardown analysis of warranty returns;
  • Conduct detailed root cause analysis of returned parts using diagnostic tools, bench testing, and simulation environments;
  • Apply domain knowledge in vehicle subsystems to isolate the root cause under time-critical conditions;
  • Derive system-level validation frameworks to drive timely and accurate resolution;
  • Collaborate with hardware, software, mechanical, and manufacturing teams to validate findings;
  • Contribute with functional teams to evolve structured problem-solving methodologies (e.g., 5 Whys, Fishbone, FTA);
  • Warranty returns management through Jira, document analysis evidence and transitions in timely manner;
  • Identify trends and recurring issues to support design and process improvements;
  • Support WEC Leader in standardizing investigation processes and best practices;
  • Support CQEs(Customer quality engineers) by detailing findings and collaborating cross-functionally for corrective action;
  • Identify the opportunities to deploy AI technologies to automate the analytics and reports.

Key Performance Indicators

  • Cycle Time: Average lead time per triage, teardown, and analysis stage;
  • Test Outcome Quality: Rate of protocols passed/failed vs. validated teardown findings;
  • Collaboration Efficacy: Timeliness and resolution efficacy of handovers to CQE/Engineering;
  • NTF(No Trouble Found) rate: NTF rate to be minimized.

Key Year One Deliverables

  • Identify and report on 3+ recurring failure trends with proposed improvement actions;
  • Achieve >70% on-time delivery of investigation reports;
  • Support implementation of at least 1 process improvements within WEC;
  • Improve the warranty claims handling customer satisfaction experience.

Qualification, Experience and Skills

  • Bachelor’s degree in Electrical, Electronics, Automotive Engineering, or related field;
  • 3–5 years of experience in automotive electronics or quality engineering;
  • Knowledge in Hardware testing diagnostic tools, Vehicle network, and failure mode investigation;
  • Familiarity with structured problem-solving (e.g., 8D, DFMEA, 5 Whys);
  • Knowledge of systems-level concepts of vehicle architectures and ECU interactions;
  • Good written/oral English communication for cross-team interface;
  • Excellent communication, organizational, and interpersonal skills.

Key Behaviors

  • Result Orientation;
  • Critical Thinking;
  • Resilience;
  • Competitive drive;
  • Ownership & Accountability.

Reporting Structure

  • Warranty Engineering Manager
  • Competitive Compensation and Benefits
  • Possibilities for career development in an international company;
  • Professional development based on up-to-date training opportunities and expertise;
  • 25 days paid annual leave;
  • Additional health insurance;
  • Competitive remuneration package with a pool of benefits and incentives schemes at place;
  • Open and friendly working atmosphere;
  • Social activities.
  • Since 2000, Visteon has been advancing mobility through our state-of-the-art product portfolio that merges advanced displays, domain controllers, digital cockpit innovations, AI-enhanced software, and integrated EV architecture solutions. Alongside our global manufacturing footprint and deep engineering expertise, we help OEMs all over the world create safer, cleaner, and more connected driving experiences. Just in 2025, Visteon recorded approximately $3.7 billion in annual sales and secured a record $7.4 billion in new business wins.
  • Ready to become a FutureMaker? Learn more about us at visteon.com
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  • #Li-Hybrid