Branch Head
- Philippines
- Mid Level
- Posted
Branch Head
The
Branch Head
provides overall strategic direction and operational leadership of the branch, with accountability for achieving business targets, delivering excellent customer service, and ensuring efficient and compliant branch operations. The role leads sales and relationship-building initiatives, oversees service and product delivery, manages operational and regulatory risks, and ensures adherence to internal controls, audit requirements, and
BSP
regulations. The Branch Head also leads, coaches, and develops branch personnel to drive performance, customer satisfaction, profitability, and sustainable business growth.
Key areas of responsibility
- Business growth, sales, and profitability
- Customer relationship management and service excellence
- Overall branch operations and service/product delivery
- Risk management, internal controls, audit, and BSP compliance
- Leadership, coaching, and people management
- Implementation of company policies and procedures
- Achievement of branch business plans and corporate targets