Channel Manager

The

Channel Manager

is responsible for overseeing and controlling the branch’s cash operations, including the proper custody of cash, checks, securities, collaterals, vault keys, and other accountable items. The role supervises over-the-counter transactions, monitors branch and ATM cash requirements, ensures compliance with established banking policies and controls, and oversees the completion of daily system activities.

The Channel Manager also leads and guides branch operations personnel, maintains service quality, addresses customer concerns, supports cross-selling initiatives, and contributes to the achievement of the branch’s deposit, referral, and other business targets.

Key Responsibilities

• Oversees daily cash, vault, ATM, and over-the-counter operations.
• Ensures the safekeeping of cash, checks, securities, collaterals, keys, and other accountable items.
• Supervises tellers and other assigned branch operations personnel.
• Reviews transactions and ensures their legitimacy, accuracy, and proper authorization.
• Maintains compliance with operational, audit, AML, KYC, and internal control requirements.
• Oversees daily opening, closing, and system end-of-day procedures.
• Promotes service excellence and resolves customer concerns promptly.
• Supports deposit growth, new-to-bank acquisition, cross-selling, product referrals, and digital banking enrollment.
• Coordinates with the Branch Head, Head Office units, Cash Mobilization Unit, Central Verification Unit, Central Clearing, and other branches.