Lead IT Operations Systems Engineer

Join Blue Light Card, a company dedicated to making heroes happy. As a Lead IT Operations Systems Engineer, you will be the top-line technical escalation point for our IT environment, responsible for the design and continuous improvement of our complex systems. You will work closely with senior stakeholders, suppliers, and colleagues across the business, and mentor senior and mid-level engineers. This is a senior individual contributor role with no line management responsibilities.

Responsibilities

• Own the security, performance and reliability of core systems end to end, from infrastructure and endpoint management to business applications.
• Act as the top-line technical escalation point, diagnosing complex incidents through logs and system behaviour and running root cause work so recurring issues are fixed for good.
• Shape technical design choices and a technology roadmap that supports company goals, backed by clear business cases for significant change.