Operational Change Manager

Join Blue Light Card, a company dedicated to making heroes happy. As the Operational Change Manager, you will play a crucial role in shaping how Member Operations and the rest of the business work together. You will represent Member Operations in project kick-offs, assess the impact of changes, own and drive operational readiness plans, coordinate training and communications, and build trusted relationships with various teams. This is a brand new role that offers the opportunity to make a significant impact on the organization.

Responsibilities

• Represent Member Operations in kick-offs and planning for business-wide projects, product launches, partner updates, and pricing changes.
• Assess how changes coming into the operation, and those made within it, will affect servicing demand, processes, systems, colleague capability, and member experience.
• Own and drive operational readiness plans, applying a consistent approach whether a change is a small tweak or a major launch, and keep owners and timelines clear through to go live.