Implementation Success Manager - ISM (Onboarding) Trainee

This

position

is

listed

on

behalf

of

a

partner

company,

who

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

an

Implementation

Success

Manager

–

ISM

(Onboarding)

Trainee

based

in

Brazil

.

We

are

looking

for

a

motivated

and

customer-oriented

professional

to

join

an

Implementation

Success

team

focused

on

delivering

an

excellent

onboarding

experience.

In

this

role,

you

will

guide

new

customers

through

the

initial

stages

of

product

implementation,

helping

them

understand

and

maximize

the

value

of

the

solutions

they

have

purchased.

You

will

conduct

onboarding

meetings,

provide

product

training,

offer

technical

guidance,

and

build

strong

customer

relationships.

Working

closely

with

Customer

Success

Managers,

you

will

monitor

customer

adoption,

identify

potential

challenges,

and

contribute

to

retention

strategies.

This

is

an

excellent

opportunity

for

someone

interested

in

technology,

customer

experience,

and

SaaS

solutions

to

develop

their

career

in

a

collaborative

environment.

You

will

also

benefit

from

continuous

learning

opportunities

and

structured

professional

development.

Accountabilities:

Customer

Onboarding:

Establish

the

first

point

of

contact

with

new

customers

and

guide

them

through

the

initial

implementation

stages,

following

the

onboarding

plan

established

during

the

sales

process.

Meeting

Coordination:

Organize

and

conduct

onboarding

meetings,

kickoff

sessions,

technical

alignments,

and

follow-ups

to

ensure

expectations

are

clearly

established.

Customer

Understanding:

Develop

a

thorough

understanding

of

each

customer's

business,

needs,

objectives,

and

the

stakeholders

involved

in

the

implementation

process.

Product

Training:

Deliver

practical

training

sessions

and

explain

product

functionalities,

ensuring

customers

understand

how

to

use

the

solutions

effectively.

Customer

Engagement

and

Adoption:

Encourage

consistent

platform

usage

and

help

customers

recognize

the

value

and

benefits

of

the

solution

from

the

beginning

of

their

journey.

Account

Management:

Maintain

regular

communication

with

assigned

customers

through

WhatsApp,

support

tickets,

and

scheduled

meetings,

monitoring

their

progress

and

satisfaction.

Technical

Support:

Provide

initial

technical

guidance,

helping

customers

understand

basic

integrations,

APIs,

and

product-related

processes.

Churn

Prevention:

Identify

early

warning

signs

of

customer

dissatisfaction

or

disengagement,

communicate

potential

risks

to

Customer

Success

Managers,

and

recommend

appropriate

retention

strategies.

Cross-functional

Collaboration:

Work

closely

with

internal

teams

to

ensure

a

smooth

implementation

experience

and

continuously

improve

onboarding

processes.

Requirements:

Familiarity

with

customer

service,

collaboration,

and

productivity

tools,

such

as

Google

Docs,

Sheets,

Slides,

Calendar,

Salesforce,

and

Zendesk.

Basic

knowledge

of

customer

onboarding,

software

implementation,

or

technical

support

processes.

Understanding

of

APIs

and

basic

integrations.

Ability

to

organize

and

facilitate

customer

meetings

and

training

sessions,

including

kickoff

meetings,

technical

alignment

discussions,

and

regular

check-ins.

Strong

communication

and

interpersonal

skills,

with

the

ability

to

explain

technical

concepts

clearly

and

adapt

communication

to

different

audiences.

Customer-focused

mindset,

with

a

genuine

interest

in

understanding

customer

needs

and

delivering

positive

experiences.

Good

organizational

and

time-management

skills,

with

the

ability

to

manage

multiple

customer

interactions

and

follow-ups.

Proactive

attitude,

emotional

intelligence,

adaptability,

and

willingness

to

learn.

Collaborative

approach

and

ability

to

work

effectively

with

different

teams.

Nice

to

have

Courses,

training,

or

certifications

in

Customer

Success

or

related

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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