Supply Quality & Retention Manager

Supply quality & Retention Manager.

About Social Discovery Group

Social Discovery Group

(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.

We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

Sounds good? Join us now!

Responsibilities

• Design the quality driver model and link supply behaviour to MAVP conversion, retention and recovery of valuable pairs.
• Find problems in cohorts and segments; design quality activation, training and behaviour change programmes.
• Agree order quality parameters with the Planning Lead and commercial levers with the Incentives Lead.
• Set requirements for Product/ML on prompts and signals; validate the effect with Analytics.
• Hand over standards and the playbook to account managers; measure adoption and sustained effect with guardrails on complaints and client pressure.
• Quality modelling: links partner behaviour to creating and retaining valuable pairs.
• Customer experience diagnostics: tells activity and spend growth apart from better experience and repeat contact.
• Cohort analysis of new, active and returning partners.
• Experiments: comparison groups, observation periods, stop criteria.
• Writing requirements for Product/ML: prompts, signals, quality measurement.
• Building training programmes, standards and playbooks.
• The

Requirements

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Benefits

• We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Children's education reimbursement. 50% compensation for the costs of kindergarten or school, up to $1000 gross per year per child, according to the paychecks after the integration period.
• Bonuses up to $5000
• for recommending successful applicants for positions in the company;
• 50%
• payment for professional training, international conferences, and meetings;

Corporate discount for

• Health benefits.
• According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• Workplace organization.
• The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

pay range

for this role will be shared with candidates during the recruitment process and before the commencement of employment;

Vacation

28 calendar days per year;