Customer Success Manager

Responsibilities

• Consulting our customers on all raised questions related to our websites;
• Working timely, speedily, and effectively with customer requests;
• Resolving all customer issues with the goal of customer retention;
• Promoting our websites to the customers upon opportunity;
• Maintaining a high level of service quality.

Requirements

• You have fast typing skills in English;
• You are a quick learner, and you can absorb large volumes of information;
• You can psychologically analyze people and be sensitive to their emotions;
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances;
• You can come up with and provide professional solutions to complicated cases;
• You are stress resistant, energetic, and never hesitant to show initiative;

We expect from you

You are fluent in English

• Japanese, Spanish, Chinese would be considered a benefit);
• You have experience working with international customers;
• You have a ‘can-do’ attitude, and you believe that ‘everything is possible’;
• You can provide an outstanding quality service.

REMOTE OPPORTUNITY

to work full-time;

Convenient day shift

• 11 am to 8 pm UTC+0 (Wednesday and Thursday off);
• The initial pay level or

pay range

for this role will be shared with candidates during the recruitment process and before the commencement of employment;

Vacation

28 calendar days per year;

7 wellness days per year

• (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;

Corporate discount for

English lessons;

Health benefits.

According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

Workplace organization.

The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

Internal gamified gratitude system

• receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
• Sounds good? Join us now!