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English Customer Support – Talent Pool

Helpware

Skills

Preferred

  • CRM systems
  • cloud-based platforms

English Customer Support Representative

While we don't have an active opening at the moment, we're building a talent pool of qualified candidates who may be contacted when new opportunities become available.

About Helpware

Helpware is a global company providing outsourcing and back-office services, with offices in the USA, Mexico, Ukraine, and the Philippines. We help businesses of all sizes free up their teams so they can focus on strategic, high-value tasks.

We are continuously growing our talent community and welcome applications from people interested in future opportunities.

Responsibilities

Depending on the future project, responsibilities may include

  • Providing customer support to website users;
  • Handling customer inquiries and complaints, offering appropriate solutions and alternatives;
  • Following communication procedures, guidelines, and policies;
  • Responding promptly to customer inquiries via chat and email;
  • Keeping records of customer interactions, transactions, comments, and complaints;
  • Working with CRM systems, online tools, and cloud-based platforms;
  • Performing other related tasks assigned by the client and/or Helpware managers.

Requirements

  • Experience in Customer Support will be a plus;
  • Basic technical background and confidence in using various apps and online tools;
  • Proactive approach, empathy, and problem-solving skills;
  • Customer-oriented mindset and ability to adapt to different communication styles;
  • Ability to multitask, prioritize, and manage time effectively.
  • Interested in Future Opportunities?

Benefits

  • Depending on the project and future opening, our benefits may include:
  • Competitive compensation linked to the EUR exchange rate;
  • Medical insurance after the trial period;
  • Corporate training and team events;
  • Opportunities to grow within an international company.
  • If you have strong written English skills and enjoy helping people, we'd love to hear from you!
  • Apply now to join our Talent Pool.
  • We'll keep your profile in mind and may reach out when a suitable Customer Support opportunity becomes available.