Customer Service Representative

Position Overview

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• ● Handle customer inquiries
• ● Provide information about our services
• ● Troubleshoot and resolve issues and concerns
• ● Document and update customer records based on interactions
• ● Develop and maintain a knowledge base of the evolving products and services
• ● Ensuring customer requests are handled in an appropriate and timely manner
• ● Provide cutting-edge service in a friendly, confident and knowledgeable manner
• ● Utilize various Helpware and client-based tools and applications for customer support

Qualification

• ● Previous experience in customer service, sales, or other related fields
• ● Ability to build rapport with customers
• ● Ability to prioritize and multitask
• ● Positive and professional demeanor
• ● Excellent written and verbal communication skills
• ● Golf or travel industry experience (not required)
• ● Logistics or transportation experience (not required)
• ● Ability to multitask and prioritize while remaining calm and pleasant
• ● Solid problem-solving skills
• ● Strong organizational skills
• ● Experience w/ consumer type apps and consumer type shopping
• ● Quick thinkers & able to adapt
• ● Courteous with customers
• ● Customer Service experience