Senior Customer Success Operations Manager

Join Pigment, the AI-powered business planning and performance management platform. As a Senior Customer Success Operations Manager, you will own the strategy, planning, and operational backbone of our Customer Success organization. This hybrid role can be based in either our Paris or New York office.

• Partner with Customer Success leadership to set direction, plan, and run the organization efficiently.
• Shape how the team engages with customers across the full lifecycle, owning and managing the Customer Success Platform.
• Drive collaboration between Customer Success, Professional Services, Sales, Product, and Marketing to operationalize clear roles and responsibilities.