Customer Experience Manager

Join Policy Expert, a rapidly growing insurance company that prioritizes customer experience. As a Customer Experience Manager, you will be responsible for managing and improving customer journeys across the customer lifecycle, ensuring clear and effective communication at every interaction. You will work closely with multiple stakeholders to deliver measurable improvements to the customer experience.

• Mapping, documenting, and managing customer journeys across key customer interactions and touchpoints.
• Identifying and delivering customer experience improvements using feedback from Customer Outcomes, Service & Operations, and other insight sources.
• Developing lifecycle communication briefs and identifying opportunities to improve customer engagement, retention, and commercial performance.