Manager, Operational Risk Management

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OVERALL DUTIES AND RESPONSIBILITIES Planning and Organization Translate the Operational Risk Management strategy, framework, policies, and standards into an annual operating plan with clear priorities, milestones, deliverables, and resource requirements. Lead the development and continuous improvement of operational risk management policies, standards, procedures, tools, and guidance for enterprise-wide use.

Establish practical risk management guidelines and risk callouts for business readiness, initiatives, projects, products, services, and promotions. Plan and prioritize the team’s workload, assign responsibilities, and monitor delivery against agreed timelines and quality standards.

Advise the Operational Risk Management Head and relevant risk governance forums on emerging risks, material exposures, thematic trends, and required management actions. Operational Risk Management Activities Lead detailed, end-to-end operational risk assessments for initiatives, projects, new products, services, processes, and promotions, including design review, implementation readiness, and post-launch assessment.

Lead the identification and assessment of operational risks, processes, controls, root causes, impacts, and dependencies through Risk and Control Self-Assessment and other ORM activities. Review and challenge the completeness, accuracy, and adequacy of business risk assessments, incident reports, control descriptions, risk acceptances, and risk treatment plans.

Develop, maintain, and enhance Key Risk Indicators, Key Control Indicators, thresholds, monitoring routines, and trend analysis in coordination with risk owners and relevant stakeholders. Establish interdependencies and connections among operational incidents, risk assessments, control issues, audit findings, regulatory requirements, and remediation actions.

Lead the tracking, validation, and escalation of open risks, issues, audit observations, action plans, and risk treatment plans until appropriate closure or approved acceptance. Conduct root-cause analysis and recommend proportionate preventive, detective, and corrective measures aligned with risk appetite and business objectives.

Provide risk advisory and constructive challenge to business, operations, enabling, governance, and technology teams while maintaining the independence expected of the second line of defense. Monitor post-launch performance and material operational events to identify residual, additional, or emerging risks and recommend timely management action.

Coordinate with relevant stakeholders during significant operational risk events and support appropriate escalation, reporting, and lessons-learned activities. Lead the development and expansion of continuous monitoring processes to assess adherence to operational risk policies, standards, controls, and applicable requirements.

Coordinate the preparation of deliverables and responses required by internal audit, external audit, regulators, and other assurance functions. Governance, Reporting, and Escalations Prepare clear, accurate, and decision-useful reports, dashboards, analysis, and recommendations for the Operational Risk Management Head, ERM Head, CRO, and applicable governance forums, including the BOD, ROC, LT, and MT.

Escalate material operational risks, overdue or ineffective remediation, actual or potential non-compliance, significant incidents, and emerging risks through the appropriate governance channels. Monitor the status and effectiveness of agreed risk actions and provide transparent reporting on progress, delays, residual risk, and management decisions.

Perform gap analysis on new or amended laws, regulations, standards, and supervisory expectations that may affect the ORM function, and coordinate recommended responses with accountable owners. Maintain appropriate evidence, documentation, and management information to support governance decisions, assurance activities, and regulatory examinations.

Embedding Risk Management and Capability Advancement Promote consistent use of the ORM policy, framework, enterprise risk matrix, common risk language, and approved assessment methodologies across the organization. Lead training, coaching, and knowledge-sharing for business and functional partners on operational risk management activities, tools, and expectations.

Coach and develop ORM team members, provide regular feedback, and foster a culture of accountability, collaboration, quality, and continuous improvement. Keep abreast of operational risk management techniques, regulatory developments, and industry practices and translate relevant developments into practical improvements.

Build effective working relationships across the Risk Group and with business, operations, enabling, governance, technology, audit, compliance, and other stakeholders.

What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package