Retail Manager - Keiser Daytona Bookstore

The Store Manager I executes and provides leadership and oversight for all facets of bookstore operations, including hiring, training, supervising, developing, and motivating managers, supervisors, and team members; preparing and executing store operating plans; establishing and enhancing strong campus relations; guiding course materials activities; maintaining a high level of customer service throughout the store; delivering on General Merchandise expectations; demonstrating expert-level knowledge of Follett systems and strategies; and completing other necessary store activities as needed.

About Follett

• Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.
• Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content.
• We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.
• We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
• $44,000 - $50,000 per year

Responsibilities

• Effectively executes company programs and initiatives.
• Ensures compliance with company policies and procedures.
• Resolves complaints and escalated issues in a timely and satisfactory manner.
• Partners with various support partners.
• Consistently demonstrates Follett Values.
• Responsible for full-cycle talent management, including recruiting, training, coaching and talent development for full-time, part-time, and temporary team members.
• Works to identify key talent to support the talent pipeline.
• Ensures effective performance management and maintains a culture of accountability.
• Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results.
• Provides staff training.
• Manages other staff managers and guides them in directing and coaching their staff, if applicable.
• Develops and promotes a team environment and acts as a leader within the store to all staff levels.
• Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.
• Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events (athletics, graduation).
• Shares plans with managers and team members and leads/drives them to execution.
• Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities.
• Plans and prepares for promotions.
• Demonstrates a full understanding of capacity and velocity requirements, based on the previous history.
• Establishes, enhances, and maintains positive, responsive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff.
• Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett's campus presence, and resolving complex issues on an as-needed basis.
• Provides oversight and guidance and/or executes all facets related to course materials, including managing and directing the work of the Course Materials Manager, if applicable.
• Reviews enrollment numbers, past history, inventory levels, and current adoptions in order to ensure appropriate quantities for purchase and buyback.
• Interacts with faculty and others as needed to gain access to adopted titles for the upcoming semester far in advance to maximize profit.
• Develops a customer-centric experience and engages team members in the delivery/execution of that objective.
• Provides the highest levels of customer service within the store and in all interactions with stakeholders.
• Manages the visual presentations to create an exciting shopping environment for customers.
• Executes corporate General Merchandise objectives, including allocation of floor space based on sales by department/sub-department.
• Modifies plans to fit specific needs.
• Participates in the execution of store-specific projects, such as renovations and reorganizations, or assists in projects relating to store opening or closings.
• May function as a regional trainer.
• Ensures all back-office functions, including the preparation of invoices, the process of chargebacks, and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures.
• May have oversight, with varying levels of direct management responsibility, for one or more additional locations.
• Performs other duties as assigned.

Requirements

• Requirements 0-3 years of relevant experience.
• Bachelor's degree or equivalent.
• Retail management or strong customer service experience; academic retail experience a plus; strong organizational, time management, and problem-solving skills; strong customer service, communication, and presentation skills; strong analytical skills and financial acumen; advanced relationship building, and demonstrated ability to influence a team and customer outreach.
• General Computer Skills.

Benefits

• minimal - less than 10% Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.