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Customer Support Specialist (Bilingual English/Spanish Speaker)

Roofr

Join our team as a Bilingual Customer Support Specialist, where you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. You'll work closely with our revenue, product, and engineering teams to deliver exceptional solutions and continuously improve the customer experience. This is a remote position with flexible scheduling and a range of benefits, including medical, dental, and vision insurance, flexible time off, and ample learning and development opportunities.

Deliver high-quality customer support primarily via live interactions on phone and chat channels in both English and Spanish.

We’re growing and looking for motivated, customer-focused team members to join our Customer Support team!

You sweat the details

About Roofr

  • If you’re someone who loves tackling challenges, working closely with a tight knit team, and having opportunities for growth and development, we want to hear from you
  • You're passionate about helping others

You're innovative and solution-oriented

  • You thrive in a fast-paced environment and seek growth opportunities
  • You’re energized by frequent product launches and enhancements

Responsibilities

  • Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service.
  • Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements.

Requirements

  • Experience interacting with a high daily volume of customers by phone, email, and chat
  • Excellent communication and creative problem-solving skills
  • 1 - 3 years of bilingual customer support experience
  • A bilingual (English and Spanish) Customer Support Specialist
  • You’re naturally curious and proactive about learning
  • You communicate with confidence and patience

Preferred

  • Experience with Intercom is a plus
  • Experience in a fast-paced startup environment is a big plus