Customer Service Assistant

Key Deliverables

Responsibilities

• As an experienced Customer Service Associate, your focus will be on delivering excellent service, meeting sales goals, and maintaining store standards. Your key responsibilities include:

Sales & Performance

• Help the store achieve its sales goals through excellent customer service and product recommendations.
• Minimize costs by reducing waste and handling merchandise carefully to prevent shrinkage.
• Customer Engagement:
• Build strong relationships with customers, understand their preferences, and suggest products that suit their needs.

Store Standards

• Ensure the store’s visual display follows company standards and looks appealing to customers.
• Follow correct stock management processes to ensure merchandise is properly handled.

Cashiering & Operations

• Take on cashier duties when needed, ensuring smooth and accurate transactions.
• Adhere to company guidelines for daily store operations and procedures