Customer Service Assistant

JOB PROFILE

Job title

Customer Service Assistant

Reward

level:

Associates 2

Reporting to:

Commercial Manager/ Store Manager

Qualification:

Essential

Preferred

Minimum 12

th

Pass

Any Graduate

Key Deliverables

• (Essential functions & Responsibilities of the Job)
• :

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• Customer Service:

Greet & Assist Customers

Welcome customers with a friendly attitude and help them find what they need.

Understand Customer Needs

Listen to customers, understand their preferences, and recommend suitable products.

• Store Standards:

Support Visual Merchandising

Help maintain the store’s appearance by following guidelines for product displays.

Proper Product Handling

Ensure products are handled carefully and organized correctly on the shelves.

• Basic Operations:

Learn Store Procedures

Follow company guidelines for tasks like stocking, housekeeping, and cashiering.

Assist with Cashiering

When needed, help with basic cashier duties to provide smooth service.

• Growth & Learning:

On-the-Job Training

Take part in training sessions to improve your skills and grow within the role.