Finance Systems Support Manager

D365 Finance & Operations Functional Consultant Role Description Role Purpose: Provide hands-on D365 Finance & Operations functional support and delivery capability, helping the D365 Functional Lead maintain a stable, controlled and continuously improving global finance platform.

Following global go-live, the Finance Systems team is strengthening permanent in-house capability to stabilise the platform, support Finance operations, deliver controlled improvements and prepare for future modules and entity deployments. This is a hands-on functional role reporting to the Finance Systems Functional Lead - Finance & Operations.

About FNZ

• FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms.
• We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
• We created wealth’s growth platform to help.
• We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations.
• All in a regulated financial institution.
• We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).
• Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Responsibilities

• 1.
• Role Title D365 Finance & Operations Functional Consultant Employment Type Permanent, full-time employee of FNZ Technology (India) Private Limited Reports To Finance Systems Functional Lead - Finance & Operations Team / Pillar FNZ Finance Systems - D365 Finance & Operations Location India - preferred
• The role holder will configure and support D365, investigate issues, translate Finance requirements into workable solutions, produce documentation and test evidence, and contribute to controlled releases and continuous improvement.
• 3.
• D365 Functional Support and Configuration · Provide hands-on functional support across General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management, Project Accounting and Financial Reporting. · Configure approved changes in D365 under the direction and design authority of the D365 Functional Lead. · Analyse business requirements, current processes and system behaviour; document solution options, functional requirements and acceptance criteria. · Maintain accurate configuration, process and support documentation so that knowledge is retained within FNZ.
• Incident, Close and Operational Support · Investigate functional incidents and service requests, reproduce issues, identify root causes and coordinate resolution with Finance users, technical teams and vendors. · Support month-end and year-end close activities, reconciliations and business-critical finance processing, including agreed out-of-hours support where required. · Distinguish defects, data issues, training needs and enhancement requests, ensuring each is progressed through the appropriate support or change process. · Contribute to the upkeep of known-error records, support procedures, knowledge articles and recurring-issue analysis.
• Change, Testing and Release Delivery · Prepare functional specifications, process flows, test scenarios, test data and expected results for approved changes. · Execute system, integration and regression testing; support business users with user acceptance testing and evidence capture. · Assess the impact of proposed changes on modules, integrations, reporting, data, security and financial controls. · Support release planning, deployment readiness, post-release validation and early-life support.
• Data, Integrations and Reporting · Support finance master data, financial dimensions, posting profiles, workflows, opening balances, sub-ledger data and intercompany processing. · Investigate functional issues affecting interfaces with banking, payments, expense, tax, consolidation and reporting platforms. · Work with Data and Reporting teams to validate D365 outputs and support reconciliation of reports to the general ledger. · Assist with data migration, cleansing, mapping, validation and reconciliation for future deployments and entity onboarding.
• Controls, Documentation and Governance · Follow Finance Systems governance for demand intake, design approval, environments, testing, release and production change. · Produce clear and complete evidence for configuration changes, testing, approvals and deployments. · Support segregation-of-duties reviews, access-control testing, ITGC evidence and audit requests relating to assigned areas. · Escalate control, data-integrity and operational risks promptly to the D365 Functional Lead.
• Transfer · Identify opportunities to use standard D365 capability, simplify processes, reduce manual work and improve user experience. · Contribute to the prioritised D365 backlog with evidence on business impact, risk, urgency and delivery effort. · Provide guidance and knowledge transfer to Finance users and Finance Systems colleagues. · Develop broader cross-module capability while maintaining deeper expertise in allocated functional areas.

Requirements

• Gurugram Working Pattern India-based role with regular UK/EU hours overlap for global collaboration
• Occasional domestic or international travel may be required 2.
• The position requires practical D365 Finance experience.
• It is not a coordination-only or general business analyst role.
• The successful candidate must be comfortable working directly in the application, partnering with Finance users and technical teams, and taking assigned work through to a documented and supportable outcome.
• Essential · 5+ years of hands-on
• Microsoft Dynamics 365 Finance & Operations / Dynamics AX functional experience, with substantial exposure to finance modules. · Practical configuration experience in at least three core areas such as General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management or Project Accounting. · Good understanding of Record-to-Report, Procure-to-Pay and Order-to-Cash processes, including close, reconciliation and financial-control requirements. · Experience creating functional requirements, solution documentation, test scripts, test evidence and user guidance. · Experience investigating production issues and working with technical teams on integrations, data fixes and extensions. · Experience of system, integration, regression and user acceptance testing, together with controlled release and post-deployment validation. · Ability to work directly in D365, analyse system behaviour and progress assigned work independently within agreed design and governance standards. · Clear written and verbal communication, with the ability to work effectively with Finance users, global colleagues and external delivery partners. · Disciplined approach to documentation, knowledge sharing, prioritisation and escalation.

Preferred

• Finance or accounting qualification, or equivalent practical experience in a Finance Systems environment. · Experience in financial services, fintech, asset servicing or another regulated, multi-entity environment. · Knowledge of IFRS, statutory reporting, segregation of duties and ITGC requirements. · Experience with D365 Consolidation, Treasury and Cash Management, Project Accounting, Subscription Billing or Revenue Recognition. · Experience with Power BI, Microsoft Fabric, Workiva, Azure DevOps or finance-data integrations. · Microsoft Dynamics 365 Finance Functional Consultant Associate certification or equivalent evidence of current D365 Finance capability.
• 5.
• Success Measures · Assigned incidents and service requests are investigated thoroughly, documented clearly and resolved or escalated within agreed priorities. · Configuration and change deliverables are accurate, supportable and aligned with approved functional designs. · Testing is comprehensive, with traceable scenarios, results, defects and evidence. · Month-end, year-end and business-critical processing receive reliable functional support. · Documentation and knowledge transfer reduce reliance on individual contractors and external partners. · Continuous-improvement items deliver measurable operational, control or user-experience benefits. · Finance stakeholders and Finance Systems colleagues experience responsive, practical and dependable support.
• 6.

Purpose and Context FNZ has deployed Microsoft Dynamics 365 Finance & Operations as a core global finance platform.

Employment

Terms and Ways of Working · Permanent, full-time appointment into FNZ Technology (India) Private Limited [legal employing entity to be confirmed by HR]. · Direct reporting line to the Finance Systems Functional Lead - Finance & Operations and integration into the global Finance Systems team. · Standard FNZ India employment terms, benefits, leave, probation and notice provisions apply, subject to HR confirmation. · Appointment is subject to satisfactory pre-employment checks, right-to-work verification and any role-specific screening. · UK/EU hours overlap is expected for regular collaboration, with flexibility around critical close, release and incident periods. · All work must comply with FNZ information-security, data-protection, acceptable-use, change-control and records-management requirements.