Global Customer Success Manager

Join Bandwidth as a Global Customer Success Manager, where you will be the primary point of contact for customers, overseeing their entire journey from initial engagement to ongoing support. You will advocate for customers, nurture operational relationships, and foster collaboration across internal teams to enhance customer satisfaction and drive loyalty to Bandwidth.

About Bandwidth

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND

Responsibilities

• Oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Customer Operations department.
• Advocate for customers by identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth.
• Organize and lead routine customer meetings, such as regular check-ins and wellness plan discussions, to ensure ongoing engagement.

Requirements

• Project tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk)
• Experience in handling challenging relationships, problem solving, technical project management, API and basic software development
• BA Degree
• Familiarity in the tech industry (networking/telecommunications), project management, customer management, etc

Preferred

• 1-2 years experience preferred in the areas of customer management