Enterprise Account Director

Join Bandwidth as an Enterprise Account Director, a key role focused on driving new business revenue within the Salesforce Native Contact Center ecosystem. This position requires a commercially aggressive hunter with a proven track record in enterprise sales, particularly within the Salesforce or CCaaS ecosystem. You will own the full new business sales cycle, manage inbound pipeline, self-source additional new business, and build trusted relationships with Salesforce enterprise AEs.

Gérer et convertir le pipeline entrant référé par les AEs de Salesforce, en maintenant la vitesse des transactions et en veillant à ce que Bandwidth soit correctement positionné à chaque étape du processus d'évaluation du client.

Construire et maintenir un pipeline robuste et précis, avec une bonne hygiène CRM ; gérer les prévisions et la progression des transactions avec la discipline attendue au niveau de l'engagement commercial de l'Account Director.

Bandwidth is looking for an Account Director to own new business revenue within the Salesforce Native Contact Center ecosystem

The right candidate brings 10+ years of enterprise sales experience, credibility within the Salesforce or CCaaS ecosystem, and the commercial instinct to operate across a dual motion: partner-referred inbound and self-sourced outbound. You should be as comfortable working alongside a Salesforce AE on a joint pursuit as you are prospecting independently into a target account

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply

Experience selling into regulated enterprise environments where compliance, resilience and security are key components of the buying decision

About Bandwidth

Ability to build relationships at C-suite and VP level across IT, operations, procurement and CX functions, with the executive presence to represent Bandwidth as a senior commercial peer

Responsibilities

• Auto-sourcer un pipeline de nouveaux logos supplémentaire par le biais de la prospection stratégique sortante dans les comptes d'entreprise opérant dans ou à proximité de l'écosystème du centre de contact natif Salesforce.
• Commercial acumen and deal-structuring capability to lead complex multi-stakeholder negotiations, including multi-party agreements involving channel partners
• Experience working alongside channel partners on enterprise deals - understanding how to contribute to a partner-led pursuit, structure Bandwidth's commercial involvement and close without creating friction in the partner relationship
• Strong pipeline and forecast discipline — comfortable managing a multi-source revenue target across Salesforce-referred inbound and self-sourced pipeline with full visibility and accuracy
• Solid knowledge of the CPaaS, CCaaS and cloud communications landscape - including the competitive dynamics, key platform players and how enterprises evaluate and adopt carrier-level infrastructure

Requirements

• 10+ years of enterprise technology sales experience - with a consistent, verifiable track record of closing six- and seven-figure ARR new logo deals in competitive, technically complex markets
• Demonstrable experience operating in or alongside the Salesforce ecosystem - whether through co-sell motions with Salesforce AEs, selling into Salesforce-driven transformation programmes, or selling solutions that integrate with or complement Salesforce Contact Center or Service Cloud
• Strong understanding of BYOC (Bring Your Own Carrier) commercial and technical models - including how BYOC works within CCaaS and CRM platforms and what enterprise buyers need to understand to move forward

Bachelor's degree or equivalent enterprise sales experience

• Working knowledge of telecom fundamentals: SIP, PSTN, voice infrastructure, international connectivity and regulatory considerations including E911
• Existing working relationships within the Salesforce enterprise sales organisation — AEs, RVPs or alliance leadership — that can generate immediate inbound opportunity flow
• Direct experience selling BYOC solutions within or alongside a CCaaS or CRM platform — including Genesys, Five9, NICE, Talkdesk or equivalent environments
• Prior exposure to Bandwidth's product portfolio or existing relationships with Bandwidth's channel or implementation partners
• Experience working within structured sales methodologies such as MEDDPICC, Value Selling or similar frameworks

Preferred

• Familiarity with Natterbox, Aircall, Dialpad or other Salesforce-native voice providers — and a clear understanding of how Bandwidth differentiates as a carrier in that space