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Technical Support Engineer

Airbyte

Join Airbyte as a Technical Support Engineer, where you'll have a direct impact on our product evolution by advocating for the customer voice with our engineering and product teams. You'll provide exceptional support to our customers, troubleshoot complex issues, and collaborate with various teams to drive improvements. Enjoy a fully remote work environment with comprehensive benefits.

If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!

Responsibilities

  • Influencing product evolution by championing the customer voice with engineering and product teams.
  • Responding to customer inquiries with clarity and care, turning frustrated users into loyal ones.
  • Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools.
  • Do you get excited when a gnarly API issue finally clicks into place? Do you love being the person customers can count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud and embedded integration platform

Requirements

  • 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users
  • Demonstrated use of AI tools to speed up troubleshooting or automate a workflow, such as agents, MCP, or prompt and context engineering. Tell us what you built

High tolerance for ambiguity and a natural self-starter

  • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows
  • Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling
  • Proficiency with API testing tools like Postman or cURL
  • Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard
  • Familiarity with Python, Java, or Kotlin and experience with CI/CD pipelines and GitHub
  • Background supporting developer-facing or embedded/platform products in a B2B SaaS context
  • Experience with SQL and working knowledge of databases, including CDC setups
  • Familiarity with OpenAPI specs, YAML configuration, and Jinja expressions

Preferred

  • Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures