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Customer Support Developer (Databases)

Airbyte

Skills

Required

  • Bulk CDK
  • relational databases / data warehouses / data lakes
  • relational
  • AWS / GCP / Azure
  • Java / Kotlin
  • SQL
  • JDBC
  • S3
  • PostgreSQL
  • MySQL
  • MSSQL
  • Oracle
  • MongoDB
  • BigQuery

Preferred

  • Airbyte's
  • open-source database connectors
  • container orchestration tools
  • Kubernetes
  • Docker
  • multi-tenant architectures
  • CI/CD pipelines
  • GitHub-based

Airbyte, a leading integration platform, as a Customer Support Developer (Databases). In this unique role, you'll combine your development skills with a passion for helping customers succeed. You'll be the primary technical escalation point for database-related customer issues, triaging and prioritizing incoming issues, and digging into complex issues across various data storage systems. You'll also contribute directly to Airbyte's open-source database connectors and collaborate closely with engineering and product teams.

Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.

Responsibilities

  • Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
  • Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.
  • Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard

Requirements

  • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows

High tolerance for ambiguity and a natural self-starter

  • Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling
  • 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users
  • If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!
  • Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization
  • Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks
  • Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues
  • Experience with AI-assisted development tools and building automated playbooks or Runbooks
  • Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob)
  • Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems

Preferred

  • Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures
  • Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors
  • Background supporting developer-facing or embedded/platform products in a B2B SaaS context
  • Experience with CI/CD pipelines and GitHub-based open-source workflows

Pay

USD 99,000 - 115,000

Join

This is a fully remote position with a flexible work environment and a range of benefits.