Client Success Analyst

Join Intapp as a Client Success Analyst in London, UK. In this full-time role, you will provide high-level technical support to the Intapp user community, assist clients with training and platform configuration, and ensure exceptional solution quality. Enjoy a flexible work environment, generous paid time off, medical benefits, savings and investment programs, and opportunities for growth.

Responsibilities

• Assurer la satisfaction des clients en répondant à leurs demandes et en fournissant un support technique de haut niveau.
• Apprendre en profondeur les produits et services d'Intapp DealCloud et offrir des conseils aux clients sur les meilleures pratiques.
• Assister les clients avec des questions concernant la formation, la configuration de la plateforme, le flux de travail et les nouveaux processus.

Requirements

• An undergraduate business, computer science degree or other related degrees
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Competency with Windows OS and Microsoft Office suite required
• Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Two plus years Client Success or Technical/Product Support experience required
• Strong organizational skills and is an effective planner

Preferred

• Experience with Zendesk & SQL is a plus!

Benefits

• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company