Client Success Manager (Legal)

Join Intapp as a Client Success Manager, Legal. In this role, you will drive adoption and solution optimization across a tier of legal accounts, serving as a trusted advisor to client stakeholders. You will monitor adoption data, execute data-triggered success plays, and consult with clients post-deployment. This position offers a flexible work environment, generous paid time off, and opportunities for growth and development.

Responsibilities

• Proactively guide clients to unlock the value of their investment in Intapp products, driving adoption and solution optimization.
• Monitor adoption data, usage trends, and engagement signals across a tier of legal clients to identify opportunities for proactive outreach.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs

Requirements

• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations
• Resourceful problem-solver with results orientation and strong time management discipline
• Ability to build product proficiency quickly and continue learning new solutions over time

Bachelor’s degree required

• Strong consultative and communication skills: ability to listen carefully and influence
• 5+ years of experience in client success serving professional services firms in the legal industry

Experience in a publicly traded, growth-stage software company

• Experience with customer success or engagement platforms used to trigger and track outreach at scale
• Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space

Preferred

• Exposure or experience with Intapp Compliance domain in law or professional service firms is beneficial
• Familiarity with professional services firms, ideally law firms, and how they operate