Account Manager (Mid-Market)

Join Middesk as an Account Manager (Mid-Market) and take ownership of long-term relationships with our earliest and highest-potential customers. You will drive customer success by identifying opportunities for expansion, improving business outcomes, and maximizing the value customers get from Middesk's products. This role requires strong relationship management skills, technical expertise, and a proactive problem-solving mindset. Enjoy benefits such as unlimited PTO, healthcare coverage, stock options, and a hybrid work environment.

Gérer un portefeuille de clients du marché intermédiaire, en veillant à ce qu'ils tirent une valeur continue de Middesk.

Responsibilities

• Agir en tant que conseiller de confiance, en aidant les clients à surmonter les défis et à optimiser leur utilisation de Middesk.
• Diriger les conversations de renouvellement, en identifiant proactivement les risques et en garantissant la rétention.

Requirements

• Ability to explain technical concepts to non-technical audiences and support product adoption
• Strong relationship management skills, with the ability to engage both operational and executive stakeholders
• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
• Experience managing mid-market customers and driving retention, renewals, and engagement
• A proactive, problem-solving mindset with a focus on helping customers succeed

Preferred

• Bachelors Degree+
• Experience in financial services, risk management, or B2B compliance is a plus

Pay

USD 135,000 - 180,000