Support Associate

Join Middesk's Customer Experience team as a Support Associate. In this role, you will be the primary point of contact for our customers, helping them troubleshoot issues and optimize their use of our products. You will work closely with cross-functional teams to implement new products and improve existing processes. This position requires being onsite in our San Francisco or New York office five days a week, with some flexibility in hours. Benefits include healthcare, unlimited PTO, stock options, 401(k), parental leave, and catered lunches.

Responsibilities

• Assurer que les clients trouvent continuellement de la valeur dans nos produits en répondant à leurs questions et en résolvant les problèmes.
• Devenir un expert de nos produits et être une ressource de référence pour nos clients et vos collègues.
• Contribuer à la documentation, à l'amélioration des processus existants et à la création de procédures inter-équipes.
• We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations

Requirements

• Flexibility with changing job duties and responsibilities
• Proactive communication skills and ability to manage up across multiple time zones
• Time management and prioritization skills
• Bachelor’s Degree or equivalent work experience
• Excellent research, critical thinking, and customer service skills
• Process and solution orientation with a high attention to detail and comfort with making decisions with available resources

Pay

USD 60,000 - 70,000