Customer Strategist

Join Assembled, a fast-growing company revolutionizing customer support with AI. As a Customer Strategist, you'll own the customer relationship, turn data into actionable insights, and help shape the future of the company. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment.

You're an AI-native operator. You use AI regularly to solve problems and get things done, and you're eager to rethink how Customer Success works as agents take on more of the day-to-day

We know great candidates don’t always meet every requirement listed in a job description

We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

About Assembled

You bring people together to get things done. You build trust with everyone from frontline operators to senior executives, communicate complex ideas clearly, and get people moving in the same direction. You know when getting in the room makes all the difference

If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply

Responsibilities

• Own the customer relationship and the results, partnering with a portfolio of customers to understand their business priorities and deliver measurable results.
• Turn data into better business decisions by digging into customer operations, product usage, and performance data to uncover challenges and identify opportunities.
• Work across customer teams and Assembled's Product, Solutions, and Sales teams to align priorities, solve problems, and drive projects from idea through execution.
• You turn data into smart business decisions. You can make sense of complex data, spot opportunities others might miss, and turn insights into clear recommendations. You understand what drives a business and how to create meaningful, lasting value

Requirements

• Bonus Points If: You've worked in consulting, engineering, analytics, or business operations, especially in a fast-moving environment. Experience with complex B2B software, workforce management, customer operations, or conversational AI is a plus
• You learn fast and stay open. You ask thoughtful questions, seek feedback, and aren't afraid to change your mind. You're eager to try new approaches and share what you've learned with others
• You know what matters and make things happen. You cut through competing priorities, make smart decisions, and move quickly from ideas to action. You take ownership, find ways around roadblocks, and don't need someone telling you what to do next
• You like figuring out how things work. You're comfortable digging into messy problems, unfamiliar technology, and complex workflows. You look beyond symptoms to find root causes and figure out what actually needs to change

Pay

USD 120,000 - 160,000