Strategic Customer Success Manager

Join Assembled, a fast-growing company that is revolutionizing the service industry with innovative software solutions. As a Strategic Customer Success Manager, you will work closely with our growing customer base, manage executive-level stakeholders, and drive business outcomes. You will have a significant impact on our post-sales customer journey, account expansion strategy, and product development. This is a high-priority role with exposure to cross-functional leadership and opportunities for career advancement.

About Assembled

If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply

Responsibilities

• Gérer un portefeuille de clients, en les aidant à atteindre leurs objectifs sur la plateforme Assembled et à obtenir des résultats commerciaux.
• Collaborer avec des partenaires interfonctionnels pour livrer une valeur claire, retenir et renouveler les clients tout en débloquant des opportunités de croissance.
• Surveiller et gérer proactivement la santé des clients dans votre portefeuille en identifiant les domaines de risque et en créant des plans de succès.
• Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we’d expect you to regularly interact with C-level execs, support agents, and engineers alike
• You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's

Requirements

• Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus
• You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product
• You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently
• You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback and are a self-starter
• You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement
• You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes

Pay

USD 150,000 - 180,000