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Test Technician 3

Lionbridge Technologies

About Lionbridge Technologies

  • Lionbridge partners with brands to break barriers and build bridges all over the world.
  • For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages.
  • Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences.
  • Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients.
  • Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
  • Learn more at .

Responsibilities

  • Services Technician 3 Position Summary Lionbridge is seeking a skilled and experienced Managed Services Technician 3 to join our experienced team.
  • The Managed Services Technician 3 will be responsible for providing technical support to clients, troubleshooting technical issues, and ensuring the delivery of high-quality managed services.
  • This role requires a solid technical background, good problem-solving skills, and a passion for providing excellent customer service.
  • You Will Do Provide technical support to clients, resolving technical issues in a timely and effective manner.
  • Troubleshoot and diagnose technical problems using a variety of tools and techniques.
  • Escalate unresolved issues to senior technicians or vendor support.
  • Monitor system performance and identify potential problems.
  • Implement solutions to prevent future technical issues.
  • Develop and maintain technical documentation.

Requirements

  • To Be Successful You Will Have A high school diploma, General Education Development (GED) or equivalency.
  • 3+ years of experience in IT support, with 1+ years in a managed services environment.
  • Strong technical skills in [relevant technologies].
  • Good problem-solving skills.
  • Good communication and interpersonal skills.
  • A strong grasp of the Microsoft Office suite (MS Word, MS Excel, OneNote, MS Outlook Exchange etc.).

Preferred

  • Technical certifications such as CompTIA A+, Network+, or Security+ are a plus.

Benefits

  • In Return, You Can Expect You will work for the world’s #1 globalization company and a Forbes “America’s Best Large Employer and “Best Employers for Women” Company You will work with a team as passionate and collaborative as you are The opportunity to put your vision, ideas and best practices into production