Associate Customer Success Manager

Join Bynder, a leading digital asset management platform, as an Associate Customer Success Manager. In this role, you will drive customer adoption and engagement, promote best practices, execute scaled engagement initiatives, support customer retention, identify growth opportunities, enable success through digital tools, gather feedback, collaborate cross-functionally, maintain accurate customer information, and continuously improve workflows. Enjoy a hybrid work environment, unlimited holidays, comprehensive health plans, and opportunities for professional development.

Responsibilities

• Proactively engage customers through digital outreach, targeted campaigns, and personalized interactions to help them realize value from Bynder.
• Educate customers on effective platform usage, relevant features, and available resources to optimize their experience and outcomes.
• Support automated customer journeys and other initiatives that drive adoption and engagement.
• Enjoys collaborating across teams, sharing knowledge, and contributing to collective goals
• Has a customer-centric mindset and is motivated to improve product adoption, customer satisfaction, retention and Expansion

Requirements

• Is highly organized, with strong time-management skills and the ability to prioritize multiple customers, tasks, and initiatives effectively
• Is self-motivated, and eager to learn in a fast-paced SaaS environment
• Is comfortable working with technology, automation, and digital tools to engage customers efficiently and at scale
• Has excellent written and verbal communication skills and enjoys building customer relationships through digital channels and direct interactions
• Takes initiative, adapts quickly to changing priorities, and continuously looks for ways to improve customer engagement and internal processes
• An affinity for technology and the ability to learn new products, tools, and systems quickly
• Experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management
• Strong organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and initiatives in a fast-paced environment
• Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus
• A collaborative mindset and the ability to work effectively across teams in a dynamic, rapidly growing environment
• Strong written and verbal English communication skills, with the ability to engage customers effectively across different channels
• A customer-centric mindset, with a focus on driving customer satisfaction, product adoption, retention, and advocacy
• A proactive approach to identifying opportunities to improve processes, workflows, and customer engagement
• The ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up
• Fluent in English; French, German, or Dutch is a plus but not required
• A commercial mindset, with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth

Preferred

• Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software
• Experience supporting SMB customers or working with scaled, digital-first Customer Success programs

Pay

EUR 34,000 - 38,000