Enterprise Customer Onboarding Manager

Join Bynder as an Enterprise Customer Onboarding Manager, where you will lead complex enterprise implementations, drive strategic AI integration, and directly influence Bynder's enterprise reputation and global Net Retention targets. You will collaborate closely with various teams, including Product, Engineering, Sales, and Customer Success, to tailor solutions for enterprise requirements. This role offers hybrid, remote, and flexible options, comprehensive health plans, unlimited holidays, and access to various professional development resources.

Lead complex enterprise implementations across multiple stakeholders, managing scope, legacy migrations, and custom integration requirements.

Responsibilities

• Directly influence Bynder's enterprise reputation and global Net Retention targets by driving rapid time-to-value and positioning onboarded accounts for long-term expansion and renewal.
• Serve as an internal champion, collaborating directly with the Product and Engineering Teams to document, prioritize, and resolve complex implementation issues that require product fixes.
• Expertise: Proven track record of successfully managing onboarding programs or implementation consulting for Tier 1 and Tier 2 SaaS customers, handling large-scale accounts or high-value enterprise portfolios
• Ownership: A premier self-sufficiency mindset where you operate with near-total autonomy
• You take the initiative alongside a high degree of proactivity to anticipate global risks, build strategic mitigation solutions, and define clear project objectives that protect both Bynder and the customer
• You excel at solving complex implementation challenges for global brands, designing scalable onboarding frameworks that systematically resolve category-level hurdles rather than just individual cases

Requirements

• Furthermore, you demonstrate strategic AI literacy with comfort leading the adoption of AI platforms to optimize operational delivery, scale data workflows, automate complex reporting, and drive personal efficiency
• You bring exceptional technical aptitude for solving complex enterprise architecture and ecosystem connectivity challenges, with deep knowledge of APIs, integrations, or SDK configurations
• Complexity: Exceptional systemic thinking and problem-solving skills, with a gift for independently distinguishing between minor setup challenges and multi-layered, non-routine enterprise blockers
• You confidently navigate massive, disparate user groups and global organizational politics, driving consensus across conflicting internal and external stakeholder interests to achieve "Win-Win" outcomes
• Collaboration: High EQ with a mastery of oral and written communication, enabling you to act as a trusted advisor to C-level/C-suite customer stakeholders, translate deep technical logic into business terms, and address diverse, massive user groups
• Language & travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required