Renewals Specialist

Join SmartBear, a leading software quality company, as a Renewals Specialist. In this role, you will build trusted relationships with customers, support renewals and retention, and identify opportunities for account growth. You will also help customers realize value from their software investments and encourage product adoption. The position offers a comprehensive benefits package, including medical, dental, and vision plans, a 401k match, and wellness reimbursement.

Responsibilities

• Establish and maintain trusted relationships with SmartBear customers to support renewals and retention.
• Proactively engage with customers to understand their business priorities and align SmartBear solutions to their goals.
• Identify opportunities for account growth by aligning customer needs with additional SmartBear solutions.

Requirements

• Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed
• Analytical problem-solving skills and the ability to collaborate with others while taking ownership of individual results
• 1–2 years of experience in a customer-facing role; sales, account management, customer success, or software experience is a plus
• A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels
• Bachelor’s degree or equivalent practical experience
• USD 80,000 - 80,000