Customer Success Platform Administrator
- New York, United States
- Mid Level
- 3+ years
- Posted
Skills
Required
- Success Operations / Systems Administration / Revenue Operations
- Gainsight administration
- Administer and maintain Gainsight
- user management
Preferred
- C360 / R360
- Rules Engine
- scheduled runs
- troubleshooting
Braze, a leading customer engagement platform, as a Gainsight Administrator. In this role, you will be responsible for the hands-on technical administration of Gainsight, working alongside the CX Business Systems Analyst to turn CX strategy into scalable system configuration. You will also automate workflows, configure and maintain AI features, report and visualize data, manage data and integrations, support security and compliance, deliver new builds, partner cross-functionally, and manage ongoing support.
Responsibilities
- Design, build, and maintain C360/R360 layouts, Scorecards, health models, CTAs, Playbooks, and Success Plans.
- Build and maintain Rules Engine jobs, scheduled runs, and Journey Orchestrator programs, troubleshooting as needed.
Requirements
- The ideal candidate will have 3+ years of experience in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
- Administer and maintain Gainsight, ensuring data integrity, user management, and documentation.