Product Enablement Manager

Join Braze, a leading customer engagement platform, as a Product Enablement Manager. In this role, you will ensure that our technical customer-facing teams fully understand our product. You will manage the internal process for building product enablement and deliver hands-on enablement sessions for various technical roles. The ideal candidate will have 3+ years of experience in technical or product enablement and 7+ years of combined experience in a technical customer-facing or product role.

• Design and own the end-to-end process for building internal product enablement, including intake, prioritization, scoping, timelines, SME coordination, content review, and launch.
• Run deep, hands-on enablement sessions for Technical Account Managers, Technical Architects, Support, and Solutions Consultants, so they can design, troubleshoot, and position Braze with confidence.
• Coordinate across Product, Engineering, Product Marketing, Documentation, and the broader Enablement team to ensure everyone knows who owns what, what’s due when, and what’s been approved.