Account Director (Client Services)

Join our team as an Account Director in Client Services. In this role, you will oversee and execute brand campaigns, focusing on Travel and Beauty clients. You will collaborate closely with iconic global brands, lead and mentor a driven team, and serve as a primary point of contact for clients. This position offers potential for full-time conversion based on performance and business needs. Enjoy a range of benefits, including private healthcare, enhanced parental leave, a hybrid working model, and more.

Oversight and execution of brand campaigns in post-sale, delivering best-in-class client service and account management.

Building and fostering strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps.

Responsibilities

• Leading and mentoring a driven team, supporting their growth and development, and managing a team of client service individuals.
• Confident leading client calls, presentations, and strategic conversations
• Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap

Requirements

• Positive, collaborative, and naturally exudes leadership presence
• Experience negotiating contracts with creators, agents, managers, and/or attorneys
• Experience with revenue recognition systems and processes
• Highly comfortable with spreadsheets, numbers, and data analysis
• Proven ability to identify and source creator talent

3+ years of management experience

• Experience in delivering post-campaign analysis reports and presentations
• Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms
• Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses

Nimble, forward-thinking, and comfortable navigating ambiguity

• Adept at managing multiple campaign responsibilities and projects simultaneously
• 6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative
• Skilled in scoping and planning content calendars based on creator rates and client KPIs
• Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization
• Strong commercial awareness and exceptional organizational, communication, and leadership skills

Preferred

• A general understanding of the travel and beauty marketplace is a plus