Partner Success Manager (EMEA)

Join Ironclad, a rapidly scaling company in the EMEA region, as a Partner Success Manager. In this role, you will shape and operationalize our Global Partner Services programs, support partner services across the customer lifecycle, and work with major systems integrators and consulting firms. You will bring a strong operator's mindset, use data to improve program performance, and build relationships with partners to help them succeed.

About Ironclad

• Establish and operationalize a scalable EMEA partner-first operating model, ensuring a clear and consistent operating rhythm.
• Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model as the business scales and the operating model evolves

Responsibilities

• Build and maintain relationships with strategic partners, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities.
• Collaborate with Sales, Alliances, and Customer Value teams to match qualified opportunities with the right partner, co-delivery model, and implementation approach.
• Strong relationship-building, influencing, and communication skills, including the ability to work with senior stakeholders across functions and geographies and turn complex considerations into clear recommendations
• Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams; implementation, managed, partner services, or GSI experience is highly relevant
• Comfort using data and KPIs to evaluate program effectiveness and improve conversion, delivery quality, adoption, and customer outcomes

Requirements

• 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment
• Experience with change management, adoption planning, or value realisation is strongly preferred; understanding how to set partners up across sales, delivery, enablement, integrations, and customer outcomes is important
• Strong program management skills and a track record of building or improving cross-functional processes spanning internal teams and external partners
• Fluency in an additional European language, particularly German or French, is beneficial but not required
• Willingness to spend regular time in the London office and travel across Europe (approximately 15%)
• 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related role at a SaaS company and/or consulting or systems integration firm
• Ability to bring structure to ambiguity and execute repeatable operating models in a fast-changing environment