Customer Success Manager

Join our team as a Customer Success Manager, where you will own the post-sale customer journey for a portfolio of customers. You will serve as a strategic partner, helping customers translate their business goals into measurable outcomes with our solutions. Your role will involve building success and adoption plans, guiding customers through change, and demonstrating the business value they are achieving. You will engage stakeholders across different levels of the customer organization, lead strategic conversations, and uncover opportunities to deepen the partnership.

Assumer la responsabilité de l'expérience client après la vente, en aidant les clients à atteindre leurs objectifs commerciaux grâce à nos solutions.

Responsibilities

• Établir des relations de confiance avec les parties prenantes des clients, en menant des revues stratégiques et des conversations sur la valeur.
• Utiliser les données d'utilisation des produits et les informations commerciales pour démontrer la valeur et fournir des recommandations exploitables.
• Commercial awareness with experience supporting retention, renewals, and expansion
• Confidence leading strategic conversations with stakeholders at multiple levels

Requirements

• Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred
• Strong business acumen and the ability to connect customer challenges to business outcomes and solutions
• Strong organizational skills and the ability to manage multiple customer priorities
• Consultative communication, discovery, and relationship-management skills
• 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role
• Ability to analyze customer data and translate insights into recommendations and action plans
• Bachelor's Degree (preferred) or equivalent work experience