Customer Success Architect

Exiger as a Customer Success Architect (CSA) and help enterprise customers across the UK and EMEA achieve measurable outcomes with <1EXIGER.AI>.

Responsibilities

• You will lead scoped, time-bound engagements, drive adoption and executive alignment, and coordinate specialists.
• Your primary deliverable will be measurable customer outcomes, and you will build and embed AI workflows, set clear boundaries before work begins, deliver and close out work, align stakeholders, triage issues, and own renewal outcome readiness.
• You should have 3-5+ years of experience in customer-facing enterprise software implementation, business analysis, solution consulting, or technical delivery, and a practical understanding of generative AI and large language models.
• Conduire des engagements dans le cadre de la relation client, en veillant à l'adoption et à l'alignement exécutif.
• Construire et intégrer des flux de travail d'IA, appliquer l'IA aux processus clients et former les utilisateurs.
• Assurer la préparation à la renouvellement en surveillant la santé du client, l'adoption et les résultats commerciaux.
• Strong understanding of the software development lifecycle (SDLC), including discovery, requirements, solution architecture, configuration, integrations, testing, deployment, and ongoing support. Ability to interpret configuration design documents, solution architecture diagrams, business process maps, and technical documentation to understand the complete customer solution
• Hands-on experience building or implementing AI-enabled solutions. You can translate a business problem into a repeatable workflow using AI assistants, automation, or custom tools, and explain the architecture, implementation choices, and results
• Strong discovery, presentation, and facilitation skills. You can lead workshops, demonstrations, and training, build relationships with users and executives, and connect software delivery and adoption to business value
• Delivery discipline and confidence setting boundaries. You have managed time-bound engagements, secured customer agreement on scope and dates, and closed work against acceptance criteria. You can reset expectations, challenge requests constructively, and negotiate scope or timing changes before committing delivery capacity

Requirements

• Practical experience translating business needs into functional requirements and supporting configuration, data flows, APIs or integrations, and testing. You can compare expected and actual behavior, distinguish a product issue from a change request, and assess the scope and delivery impact with technical teams
• Ability to work in a hybrid capacity from our London office and travel periodically within the UK and EMEA to support customers and business needs
• 3–5+ years of experience in customer-facing enterprise software implementation, business analysis, solution consulting, or technical delivery. Demonstrated experience delivering complex enterprise solutions involving configuration, integrations, testing, and deployment
• Practical understanding of generative AI and large language models. You can design and refine prompts, ground outputs in relevant sources, evaluate accuracy and usefulness, recognize limitations, and apply appropriate data safeguards and human review
• Experience in third-party risk, supply chain risk, procurement, regulatory compliance, due diligence, or an adjacent discipline

Preferred

• Experience with Gainsight or another dedicated Customer Success platform